LDARtools Blog

LDARtools Technical Updates: How Do I Warranty My Pump?

Posted by Kevin Moses on Tue, Oct 11, 2016 @ 08:31 AM

We know that repairs can be irritating, but that they are also part of the LDAR world. LDARtools strives to make repairs as easy as possible and to keep the loss of time and money to a minimum. Reporting repairs and updating your part warranties are the key to great repair practices.

Remember, before any repairs are performed on-site, you must fill out the Report an Issue form under the "Support Login" on the LDARtools website. Following the report submission, you will receive instructions and procedures via email. To protect the intrinsic safety and reliability of the phx21 analyzer, ONLY certified personnel may perform the repairs.

Pump Warranty Procedure

  1. To activate the pump warranty, email a photo or scanned JPEG of the completed chart on the pump procedure to pump@ldartools.com. (We do NOT need a picture of the sticker on the pump.)
  2. Warranty update email must be sent the same day the new pump is installed.
  3. The subject of the email should be only the new pump serial number.
    Example: "x123443". Nothing else should be in the subject line.
  4. Email should be sent from a current registered level 1 phx21 repair technician email account so that we can tie the warranty to your viewable equipment history.
  5. Include ONE photo / JPEG per email. The image must be attached - not in the body of the email.
  6. If camera phones are not allowed on-site, a scanned file saved as JPEG format is acceptable.
  7. All fields are required to start the warranty.
  8. If you do not receive a confirmation within one day, we did not receive your email. Please forward your original email to support@ldartools.com with a note stating that you did not receive a confirmation.
  9. Compliance with this procedure will activate the warranty on the pump. Failure to follow all steps in the procedure will void the warranty.

Keep in mind that this registers your warranty. If abuse is found the pump will not be covered by warranty. As always, if you have any questions please contact support@ldartools.com.

Download the Technical Update for October 2016

Topics: phx21, LDARtools

It’s an LDARtools Celebration: A Thousand Brownies!

Posted by Kevin Moses on Wed, Oct 05, 2016 @ 05:01 PM


For the third time, on August 18, 2016, we had ZERO phx21s in our repair center.

It’s a remarkable feat with the growing number of phx21s out in the wild (there were 753 back in August). As a way to thank everybody for their support and to celebrate this momentous occasion, we sent out a call for RSVPs.

The response was heartwarming: we sent 1,368 brownies to 71 sites.

We’ll continue to stay true to our goal of providing the best products and service to the LDAR community. Here’s to more ZERO repair days and trying to make LDAR fun!

Topics: phx21, LDARtools

September Customer of the Month

Posted by Kevin Moses on Fri, Sep 30, 2016 @ 04:10 PM

We are pleased to announce Sage EHS International WOFE Suzhou as the LDARtools Customer of the Month for September.

Mr. Ed Quick and Ms. Gu Mi, who manage the office, perfectly display one of LDARtools' most important Core Values - Humility.

Ed and Gu work tirelessly to provide the highest level of service to end users, and continually seek further knowledge about phx21. Recently, they made learning more about phx21 repairs their highest priority. They realized that they could know more and wanted to learn more. To support this goal, they set aside time and completed the phx21 Level One Training.

Thanks for your commitment to striving for the best and for always being willing to learn.

Topics: LDARtools

LDARtools Technical Updates: Checking the Integrity of the Probe

Posted by Kevin Moses on Thu, Aug 18, 2016 @ 10:35 AM

The filters in your phx21™ are designed to protect your pump and restrictors from contaminants. Contaminants can also sneak into your phx21 through even the smallest holes in your probe and probe hose. Use the following Methods to protect your probe.

Method 1: Block the Probe Tip (Check-Daily)

  1. With the phx21 running, place your thumb over the probe tip. The pump should quickly stop. Remove your thumb. Restart the pump, test complete.
  2. If the unit does not stop, the pump is still drawing a “sample” through a leak in your probe.
  3. Go to Method 3 to quickly locate the leak.

Method 2: Probe vs. Inlet Flow Rates (Check-Weekly or Max PPL)

  1. Use flow meter assembly (LDAR# 1735) to measure the flow at your probe tip.
  2. Use your flow meter assembly to measure the flow at your probe port.
  3. If the probe port flow is greater than the probe tip flow, you have a leak.
  4. Go to Method 3 to quickly locate the leak.

Method 3: Pin-Point the Leak (Check-When probe port flow > probe tip flow)

ATTENTION: Before beginning test, make sure this is within site safety parameters.
  1. Add a 5-foot piece of tubing to your probe tip. This is to avoid drawing a contaminated sample.
  2. Without causing a spark, depress the button on a BIC lighter to release a flow of butane.
  3. Caution: DO NOT strike a flame with the lighter.
  4. Direct the Butane along the length of the probe hose and at the joints of your probe while watching the PDA connected to the phx21.
  5. Move the lighter slowly. If there is a leak, it will be drawn through the breach, into the phx21 and will register a PPM reading in a matter of seconds.
  6. If you detect a PPM reading, isolate the leak. If the probe hose is leaking replace it. If the probe is leaking, report an issue.

Topics: phx21, LDARtools

August Customer of the Month

Posted by Erica Gentry on Wed, Aug 10, 2016 @ 03:07 PM

LDARtools is proud to present The LDARtools Customer of the Month Award to Mike Clausewitz & Flint Hills Resources.  

At LDARtools one of our core values is "1% Investment Each Day Toward Best". We strive to invest 1% of everything each day in driving our processes, our products and our relationships from good to better to best."


As part of our drive toward "Best" we need the help of our customers to provided real world testing and feedback. For their continued assistance in helping us strive for that goal, we present the August 2016 Customer of the Month Award:

In recognition of Mike Clausewitz and the staff of Flint Hills Resources in Corpus Christi for their eagerness and thoroughness when testing new LDARtools software products.

Please join us in thanking them for helping us invest toward best. 


LDARtools Employee Spotlight: Nick Gable

Posted by Kevin Moses on Wed, Jul 20, 2016 @ 11:54 AM

Nick Gable has written software for companies such as Lockheed Martin and Halliburton. Initially, he was drawn to LDARtools because it was closer to home. Now, after talking to Rex and Philip (our Director of Software Innovation) and after just the right amount of prayer, he discovered the charms of the tight-knit group of individuals that make up the LDAR Think Tank.

Right now, he’s doing some training to work on improving our current products and developing our future projects. “I’m looking forward to solving interesting issues and creating cool stuff that’s sure to help our customers do their jobs better,” says Nick.

During the weekends, he goes to the beach with his family or hikes the nearby trails.

Nick Gable

Topics: LDARtools

July Site of the Month

Posted by Erica Gentry on Fri, Jul 15, 2016 @ 12:47 PM

PBF Energy (formerly Exxon Mobil) - July Site of the Month

6 years of extraordinary Level 1 Repair performance with 24 phx21s and minimal downtime and off-site repair costs.  They have also provided major contributions to development and success of phx21.


Since our first delivery of phx21s in January of 2010 to Exxon in Torrance, CA they have become one of our top sites to work with because of the dedication that their level one technicians have shown.
Luis and Kam, level one certified technicians, keep up with the daily and weekly maintenance items as well as any phx21 Level One maintenance tasks, minimizing the down time they experience with their fleet and preventing their units being sent in for routine tasks that that can be completed on site. This is no small feat since their fleet has 24 phx21 analyzers.
Luis and Kam also make the repair process more efficient by always reporting issues effectively by:
  • Using the LDARtools "Report an Issue" tool on LDARtools website.
  • Including log and spans files from the unit in question.
  • Waiting for a response from LDARtools Support Team.
  • Always answering any questions Support might have about the unit.


LDARtools Technical Updates: Safety First!

Posted by Kevin Moses on Mon, Jul 11, 2016 @ 12:31 PM


Yep it’s true! The phx21 is certified as a whole - this means all the parts. A part that is introduced without going through the certification process is NOT intrinsically safe.

Not being intrinsically safe may also create an opportunity for Method 21 non compliances and is also likely an OSHA violation. Use of parts not provided by LDARtools also voids ALL warranties, flat rate repair rates and requires us to either re-certify the machine or remove the "Met Labs Class 1 Division 1" markings. The cost to re-certify the machine is $1000.

The liability assumed by using uncertified parts (parts not provided by LDARtools) is huge and it's just plain dangerous.

Keep in mind, we are asking Technicians to strap a phx21 full of Hydrogen to their backs. Saving a little money is not a good reason to make it more dangerous.

Technical Tips for May

Topics: phx21, LDARtools

Meet June 2016's LDARtools Customer of the Month!

Posted by Kevin Moses on Thu, Jun 23, 2016 @ 02:20 PM

LDARtools is proud to present The LDARtools Customer of the Month Award to Mr. Brian Weaver of TEAM Industrial. Brian went the extra mile by coming in on Fridays to check the health of his phx21s (and to make sure everything was functioning properly) BEFORE they went out into the field. A true "no down time" rock star. Way to go Brian!

"Friday Maintenance Rock Star"


Topics: phx21, LDARtools, Customer of the Month

LDARtools Technical Updates: Why are Filters so Important?

Posted by Kevin Moses on Thu, Jun 16, 2016 @ 01:20 PM


Probe tip filters are designed to protect the ability of the phx21 to deliver a very precise sample to the FID chamber. These flows are measured in cubic centimeters per minute (tiny). At the proper flow rate it would take ~10 hours to fill a basketball - and the pressure would be so low that you would never be able to dribble it!

The flow precision is accomplished by the use of two meticulously pressed sintered metal restrictors: one for the VOC Sample and the other for the air that we use to combust the sample. Sintering is the process of taking loosely packed metallic powder and applying pressure to the powder in such a way that the molecules of the metal begin to press together. Just before this happens, the sintered metal will form a precisely structured barrier. This barrier can control with extraordinary accuracy how many molecules of air, or VOC, are able to pass through. These restrictors are positioned just downstream of the pump. They aredifficult to install; impossible to clean; and difficult to replace.


They are VERY important.


The 1 um probe tip filter is designed to capture a substantial amount of particles. Take a look at the photo on the left to get a sense of how much the probe tip filter is able to suck up and still keep running. When the filter gets “too full” the phx21 will prompt you to replace it - No problem. Conversely, if you operate the phx21 without a probe tip filter for even the shortest amount of time , then the smallest sample of particles can pass into the unit, through the pump and into one or more of the restrictors. The photo indicates how little it would take to ruin the restrictor. Keep in mind that the particles displayed in the photos are black pepper. Remember: the restrictors are impossible to clean and very difficult to replace.

Contamination can happen in the blink of an eye: while the unit is warming up, the dust in the room or from a nearby window can contaminate the unit.

This amount of contamination can pass through your sample probe and pump, then lodge in the restrictor in a matter of seconds!


To download a copy of this Technical Tip, click the button below:

Technical Tips for May


Topics: phx21, phx21 filter

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