LDARtools Blog

LDARtools Employee Spotlight: Jeremy Childers

Posted by Kevin Moses on Thu, Feb 23, 2017 @ 10:00 AM


Jeremy Childers officially signed on to join Team LDARtools last year after a brief contractual stint. He’s helped our in-house developers support and create new features for our software products.

Armed with a degree in Electrical Engineering from UT Austin and a knack for coding, Jeremy has been in software development since his graduation. After writing enterprise software for an industrial parts distribution company, he joined the LDAR Think Tank. He’s proven to be an invaluable part of our group.

“My finest accomplishment at LDARtools has been the amount of code I've become familiar with as well as new programming techniques I've been able to learn,” says Jeremy. “So far the most concrete accomplishment would be advancing LTIMobile to compatibility with the new phx21 firmware.”

Jeremy spends his weekends entertaining his fiancée and her six-year-old son.

Topics: LDARtools

LDARtools Technical Updates: Drift Failures on your phx21 or TVA?

Posted by Kevin Moses on Wed, Feb 15, 2017 @ 03:00 PM


In a world where almost everyone has a consent decree that mandates analyzer drift checks, it is important that we understand and work to prevent any failures. Regardless of which analyzer is being used, here are some quick things to look for in order of frequency:

Leaking Probes:

A leak in your sample delivery system introduces an inconsistent level of ambient air into the sample line during calibration or drift. You have created an accidental dilution probe.

Best Practice:

Inspect and confirm that all o-rings are in pristine condition every day. Put your finger over the probe tip and confirm that there are no leaks in the probe hose, the probe fittings or the inlet filter.

Contaminated Gas Bags:

At 4:00 AM, with a dozen analyzers to calibrate, 500PPM can look a lot like 5000PPM. One misfilled bag could require re-monitoring of the day’s work.

Best Practice:

Carefully inspect each bag and each valve. Make sure that you properly filled and labeled each bag. (Very Best Practice: Stop using gas bags! LDARtools SpanBox and Cal4.0 eliminate this problem.)

SpanBox Flow vs. Instrument Flow:

For a SpanBox to work properly, there must be more gas coming out of the SpanBox than the analyzer that is being calibrated is pulling in. If this is not true, then the accuracy of the initial calibration will be compromised.

Best Practice:

Confirm Instrument Flows is less than the SpanBox Flow at the interval required by your company.

Hardware Failure:

Lastly, there could be something wrong with your analyzer. A drifting H2 regulator, contaminated flow systems or low flows to the detector may cause drift failures. These can be some of the hardest to track down (unless you are using a phx21!).

If your phx21 is malfunctioning, just head on over to the Customer Portal under the support section of our website and report an issue. We will be able to tell from the Log file exactly what changed even if we can't reproduce it, preventing future lost time due to drifts.

Best Practice:

Report drift failures immediately on the LDARtools Customer Portal.

  Download the Technical Update for February 2017

Topics: phx21

The LDARtools Brownie Celebration: Thank you!

Posted by Kevin Moses on Mon, Feb 13, 2017 @ 11:10 AM

For the fourth time, on January 20, 2017, we had ZERO phx21s in our repair center.

It’s a remarkable feat with the growing number of phx21s out in the wild (there were 927 as of last count). As a way to thank everybody for their support and to celebrate this momentous occasion, we sent out a call for RSVPs.

The response was heartwarming: we sent 1,364 brownies to 66 sites. That's 909 people celebrating with us!

We’ll continue to stay true to our goal of providing the best products and service to the LDAR community. Here’s to more ZERO repair days and trying to make LDAR fun!

phx21 celebration!

Topics: phx21, LDARtools

LDARtools Employee Spotlight: Sarah Nisbet

Posted by Kevin Moses on Mon, Feb 06, 2017 @ 11:00 AM

Behind the Shades of LDAR Gra/ey Areas Report is a document magician working remotely from Denver, Colorado. Sarah Nisbet, solo super mom and former kindergarten teacher, now completes special projects for the LDAR Think Tank.

Aside from the Shades of LDAR Gra/ey, she’s also “setting up an answering service with a live person to take messages and emails team members for a quicker turnaround,” she says. Our internal support infrastructure also gets some attention as we continue to find better ways to give the very best service to all our customers.

When asked what she does on the weekends, she says “I enjoy hiking and biking with my girls and our dog Logan in beautiful Colorado!”

Topics: LDARtools, Shades of LDAR Graey Project

January Site of the Month

Posted by Kevin Moses on Tue, Jan 31, 2017 @ 02:04 PM

Western Refining in Gallup, NM - January Site of the Month


They have had 3 phx21s for almost 3 years and never sent one in for repair! Their commitment to the care of their equipment is unmatched. With an average annual repair expense of $275 per phx21 per year, they are also doing their part to keep our average repair expenses down too.

Congratulations Western Refining in Gallup, NM!

Topics: phx21, LDARtools, Site of the Month

The 4th LDARtools phx21 Brownie Celebration RSVP!

Posted by Kevin Moses on Tue, Jan 24, 2017 @ 02:16 PM

Again! It happened again! 927 phx21s in service and ZERO in our repair center.

It happened for the fourth time on Friday, January 20. As the number of phx21’s increases, you would think that it would get harder and harder to accomplish this remarkable feat. But the truth is that the phx21 gets better and better, our Level 1 Certified Repair Techs get more experienced, our automated support system is enhanced and our troubleshooting and technician training methods have improved.

The result is 100% of the phx21 fleet in-service!

But… as good as we are, it is still a remarkable achievement- one that we want to celebrate with everyone who helped to make it happen.

This is our fourth phx21 Brownie Celebration. The others were:

  • May 20, 2015
  • February 19, 2016
  • August 30, 2016

We hope you'll be a part of this one. All you have to do is send an RSVP email like this by Monday, February 6, 2017:

Send to
Subject Line
100% phx21 Celebration RSVP
In the body of the email provide
  • Your Name
  • Physical Address where you want the Brownies delivered
  • Your Company Name or Site ID
  • How many phx21 friends will be at your celebration

We will do the rest and your Brownies will be ON THE WAY!

Let the Celebration continue!

Topics: phx21, LDARtools

LDARtools Technical Updates: Archer 2 New OS & App to Optimize Performance During Wet Conditions

Posted by Kevin Moses on Wed, Jan 18, 2017 @ 09:30 AM


The new Archer 2™ OS version 1.7.6 contains a new app designed to optimize the Archer 2’s touchscreen performance for each user’s individual situation. Simply called Touch, this app allows you to select the setting that best matches the way in which you are interacting with the Archer 2’s touchscreen. To access this app, tap on Settings, then System, and then the Touch icon.

Within the app, you can see a list of what we call Touch Profiles. Possibly the most beneficial setting is the Wet Profile. By switching on the wet profile, users are able to use the Archer 2 without false touches triggered by water droplets (including sweat droplets).

With the wet profile switched on, the Archer 2 touch screen recognizes a fingertip or the extreme-weather fat-tip stylus apart from water droplets and responds appropriately.

Archer 2

Where can I get OS 1.7.6 ?

Download the file and directions on updating your OS at:

wwww.junipersys.com > Support > Downloads > Archer Models > Archer 2

*Information and text provided by Juniper Systems.

Download the Technical Update for October 2016

Topics: Archer 2, LDARtools

LDARtools Employee Spotlight: Scott Mortimer

Posted by Kevin Moses on Wed, Jan 11, 2017 @ 09:00 AM

Scott Mortimer

Scott Mortimer is one of the newest members of the LDARtools family.

He is one of our Technical Support personnel. Scott was born and raised in Florida where he was a Master Electrician and Technical Advisor for a robotic company. His career moved him to Texas in ’96 where he joined an industrial automation company. He managed the Technical Support Call-center and Hardware sales. Working for Oil & Gas clients led him to manage Technical Sales for an OEM building offshore & subsea equipment and services.

Scott has a true passion for customer service and he finds that helping clients resolve issues is most rewarding. In his spare time, you will find him on the water with his wonderful wife Erin.

Topics: LDARtools

What’s New at www.LDARtools.com?

Posted by Kevin Moses on Wed, Jan 04, 2017 @ 09:00 AM

We have created a one-stop shop for all your Chateau information needs.

Tucked inside LDARtools.com, is a section dedicated to Chateau with all the content we’ve released; screenshots, videos, and previews are available with just the click of a button.

Just use the Chateau link on the header menu and check out the most innovative tool created for the LDAR industry by the LDAR industry.


Topics: LDARtools

Happy New Year from LDARtools

Posted by Kevin Moses on Tue, Jan 03, 2017 @ 09:15 AM

It’s the start of a new year folks and we are looking forward to sharing it with you.

Happy New Year!

Topics: LDARtools

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