LDARtools Blog

LDARtools Employee Spotlight: Scott Mortimer

Posted by Kevin Moses on Wed, Jan 11, 2017 @ 09:00 AM

Scott Mortimer

Scott Mortimer is one of the newest members of the LDARtools family.

He is one of our Technical Support personnel. Scott was born and raised in Florida where he was a Master Electrician and Technical Advisor for a robotic company. His career moved him to Texas in ’96 where he joined an industrial automation company. He managed the Technical Support Call-center and Hardware sales. Working for Oil & Gas clients led him to manage Technical Sales for an OEM building offshore & subsea equipment and services.

Scott has a true passion for customer service and he finds that helping clients resolve issues is most rewarding. In his spare time, you will find him on the water with his wonderful wife Erin.

Topics: LDARtools

What’s New at www.LDARtools.com?

Posted by Kevin Moses on Wed, Jan 04, 2017 @ 09:00 AM

We have created a one-stop shop for all your Chateau information needs.

Tucked inside LDARtools.com, is a section dedicated to Chateau with all the content we’ve released; screenshots, videos, and previews are available with just the click of a button.

Just use the Chateau link on the header menu and check out the most innovative tool created for the LDAR industry by the LDAR industry.

Chateau

Topics: LDARtools

Happy New Year from LDARtools

Posted by Kevin Moses on Tue, Jan 03, 2017 @ 09:15 AM

It’s the start of a new year folks and we are looking forward to sharing it with you.

Happy New Year!

Topics: LDARtools

LDARtools Employee Spotlight: Amber McDaniel

Posted by Kevin Moses on Mon, Dec 26, 2016 @ 08:39 AM

Amber McDaniel

Amber McDaniel has been with LDARtools for five years and she makes sure our billing is done correctly and submitted for payment in timely fashion. But she hasn’t always been a part of the LDAR industry. She was a Veterinary Technician for 6 years and became a full-time mother when her first child was born. “When I needed to go back to work, LDARtools was right in my path,” she says.

She had a natural knack for invoicing and while she had “no previous knowledge or experience [in the industry],” she admits. “I’m learning as much as I can about different aspects of the company. The most important thing I have learned is the value of good leadership and support.”

During the weekends, she hangs out with her 3 children, and volunteers, travels, and reads when she has a moment to spare.

Topics: LDARtools

Merry Christmas from LDARtools!

Posted by Kevin Moses on Mon, Dec 19, 2016 @ 10:23 AM

Greetings!

Christmas 2016
Thank you!
From LDARtools

Topics: LDARtools

13 Amazing LDAR Years

Posted by Erica Gentry on Fri, Dec 02, 2016 @ 02:00 PM

Kevin Moses 13 year LDAR anniversary

Thank you for all you have done for LDARtools and for all of the contributions you have made to the entire LDAR community!

We look forward to many more years!

Topics: LDAR, LDARtools

Thank you very much from LDARtools!

Posted by Kevin Moses on Mon, Nov 21, 2016 @ 03:14 PM

We are so thankful for another successful Fall Festival. Its always great to see everyone, at least once a year.

Thanks for taking time out of your busy schedule and joining us for some fun.

LDARtools Fall Festival Collage

Topics: Fall Festival 2016

LDARtools Fall Festival Update: Food and Fun

Posted by Kevin Moses on Thu, Nov 10, 2016 @ 02:31 PM

Here's a round up of the culinary offerings at the LDARtools Fall Festival this year:

dlish.png

D'Lish Curbside Bistro

D'lish's eclectic meals aim to delight as every bite is a tasty surprise.

Visit their website at DlishCurbside.com.

Flaming Patties

Flaming Patties

Gourmet burgers! Forty years of culinary expertise brings you heaven on a bun.

Visit their website at FlamingPatties.com.

Just a quick reminder, event details are below or you can check out our Fall Festival page for the most updated info:

Date: Friday, November 11th - 11am to 3pm.

Event: Fall Festival

Come out and enjoy great food, amazing prizes, and exciting activities.

  • Food will be provided by Flaming Patties and D'Lish Curbside Bistro. Lunch will be served from 11AM-3PM
  • Ready, Aim, Fire! - Join the 3rd annual skeet shooting tournament for a chance to win your own gun!
  • Fly High - Want to take a ride? Be sure to sign up as soon as you arrive. Based on the popularity and availability of the helicopter, we will schedule rides in this order:
    1. LTI Design Team Members
    2. Customers
    3. Vendors
    4. Friends and Family
  • Win Big - We will be raffling door prizes every 20 min and giving away large prizes at 3:15 pm (must be present to win).

Location: LDARtools HQ - 1102 Dickinson Ave, Dickinson, TX 77539

Please RSVP by sending an email to sales@ldartools.com.

Topics: LDARtools

LDARtools Technical Updates: How Do I Warranty My Pump?

Posted by Kevin Moses on Tue, Oct 11, 2016 @ 08:31 AM

lightbulbmanyellowtechtips.jpg
We know that repairs can be irritating, but that they are also part of the LDAR world. LDARtools strives to make repairs as easy as possible and to keep the loss of time and money to a minimum. Reporting repairs and updating your part warranties are the key to great repair practices.

Remember, before any repairs are performed on-site, you must fill out the Report an Issue form under the "Support Login" on the LDARtools website. Following the report submission, you will receive instructions and procedures via email. To protect the intrinsic safety and reliability of the phx21 analyzer, ONLY certified personnel may perform the repairs.

Pump Warranty Procedure

  1. To activate the pump warranty, email a photo or scanned JPEG of the completed chart on the pump procedure to pump@ldartools.com. (We do NOT need a picture of the sticker on the pump.)
  2. Warranty update email must be sent the same day the new pump is installed.
  3. The subject of the email should be only the new pump serial number.
    Example: "x123443". Nothing else should be in the subject line.
  4. Email should be sent from a current registered level 1 phx21 repair technician email account so that we can tie the warranty to your viewable equipment history.
  5. Include ONE photo / JPEG per email. The image must be attached - not in the body of the email.
  6. If camera phones are not allowed on-site, a scanned file saved as JPEG format is acceptable.
  7. All fields are required to start the warranty.
  8. If you do not receive a confirmation within one day, we did not receive your email. Please forward your original email to support@ldartools.com with a note stating that you did not receive a confirmation.
  9. Compliance with this procedure will activate the warranty on the pump. Failure to follow all steps in the procedure will void the warranty.

Keep in mind that this registers your warranty. If abuse is found the pump will not be covered by warranty. As always, if you have any questions please contact support@ldartools.com.

Download the Technical Update for October 2016

Topics: phx21, LDARtools

It’s an LDARtools Celebration: A Thousand Brownies!

Posted by Kevin Moses on Wed, Oct 05, 2016 @ 05:01 PM

brownie.jpg

For the third time, on August 18, 2016, we had ZERO phx21s in our repair center.

It’s a remarkable feat with the growing number of phx21s out in the wild (there were 753 back in August). As a way to thank everybody for their support and to celebrate this momentous occasion, we sent out a call for RSVPs.

The response was heartwarming: we sent 1,368 brownies to 71 sites.

We’ll continue to stay true to our goal of providing the best products and service to the LDAR community. Here’s to more ZERO repair days and trying to make LDAR fun!

Topics: phx21, LDARtools

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